Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a new notification when your order has been shipped.

We offer free delivery valid for all our products.

When your order ships, you will receive an email notification from us which will include a tracking number that you can use to check its status. Please allow 48 hours for tracking information to be available.

If you have not received your order within 15 days of receiving your shipping confirmation email, please contact us at info@shop-elc.com with your name and order number, and we will will review it for you.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount.

In the event that your order arrives damaged, please email us as soon as possible at info@shop-elc.com with your order number and a photo of the item. We will handle these matters on a case-by-case basis, but will do our best to find a satisfactory solution.

If you have any further questions, please do not hesitate to contact us at info@shop-elc.com.